ASSMCA chief says deficiencies not under her watch

By John McPhaul

Suzanne Roig Fuertes, the administrator of the Mental Health and Anti-Addiction Services Administration (ASSMCA by its Spanish initials), said Tuesday that an audit that reveals deficiencies in the operations of the agency’s computerized information systems was not conducted during her administration since it occurred from Oct. 22, 2015 to June 30, 2016.

“It is worth clarifying that this audit includes three findings that have been duly addressed and corrected by this administration,” Roig Fuertes said in a written statement. “Without a doubt, our main interest will always be to offer optimal quality mental health services, at the same time that we make sure to comply with all the regulations that apply to us.”

The findings detailed in Comptroller Yesmín Valdivieso’s report include the development of an option in the system for the payment of fines and the renewal of licenses, which had not been useful, and deficiencies in the pre-intervention of the invoice for this service.

For these reasons, the administrator noted that “ASSMCA developed the website in accordance with the indications, carrying out coordination and testing work with the Treasury Department so that this site becomes operational as soon as possible.

“The tests carried out with the website have been satisfactory and we will be putting it into operation as soon as the Agency has approved the new Licensing Regulation,” Roig Fuertes said.

The second finding was the lack of validation controls related to the registration of fines in the Licensing and Quality System. For what was developed in the website, the process of fines is by defined field, and if there is a fine that is greater than those that are predefined, it can only be modified by the director of the office, in compliance with the indicated findings and based on the new regulation.

To address the third finding, which was the lack of a Business Continuity Plan, the official stated that “the agency for the first time has an Alternate Recovery Center, so we are currently working on developing the Business Continuity Plan, Contingency Plan and Risk Analysis.”

“We hope to complete them in December 2020,” Roig Fuertes said.

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