Bill would extend use of digital app to road accident complaints

By The Star Staff

The CESCO Digital application, if House Bill (HB) 536 is approved, could soon be used to file complaints about traffic accidents from anywhere in Puerto Rico, the bill’s author says.

The digital modality, the use of which the bill proposes, would be innovative as it would save time for people who are involved in road collisions.

The CESCO Digital tool has already proven to be effective in the modernization of other transit-related services in Puerto Rico.

“Services such as the renewal of licenses, payment of fines and request for duplicates, among others, are already available through the platform,” said District 13 (Manatí, Florida, Barceloneta and Arecibo) Rep. Jerry Nieves Rosario, who authored HB 536. “In addition, the use of the digital tool can contribute to extensively freeing up the operational burden of law enforcement agents, who currently have to attend to hundreds of complaints, throughout Puerto Rico, and reduce the waiting time of citizens who are involved in a traffic accident.”

“The procedure for filing complaints, related to traffic accidents, still requires face-to-face procedures and, in many circumstances, can represent an additional burden for citizens who face difficult situations and require an agile response from the state,” emphasized the chairman of the Northern Region Committee in the island House of Representatives, adding that is a matter of urgency “to expand the use of CESCO Digital to allow the digital filing of complaints, traffic accidents, always protecting due legal procedures and personal information.”