DACO takes measures to return nearly $500,000 to consumers

By John McPhaul

Consumer Affairs (DACO) Secretary Edan Rivera Rodríguez announced on Wednesday the firm measures that the agency has begun to adopt to return hundreds of thousands of dollars to consumers.

“Here we are talking about cases that have already gone through the entire administrative process before DACO; that is, a judge evaluated the evidence and determined that, in light of the current legislation, the complainant was right, and granted some remedy in his/her favor,” Rivera Rodríguez said in a written statement.

Standing out among the measures announced by Rivera Rodríguez at a press conference was the monthly disclosure of the names of businesses that fail to comply with DACO resolutions, and that refuse to pay consumers or provide them with the remedy ordered by an administrative judge. This measure will be implemented along with the filing of legal actions in Superior Court, as well as processes for the imposition of fines on non-compliant businesses.

The DACO chief emphasized that “despite having already had determinations made against them, these businesses seek to continue unnecessarily prolonging the consumer’s fight for the vindication of their rights.”

“And that, in no way, can we allow,” he said.

This week, DACO filed 21 “petitions to enforce order,” requesting judicial intervention to obtain the payment of $250,299.37 in favor of consumers. Among the businesses against whom processes were initiated are: World Solar Pro LLC, Alicea Specialty Construction, Union Auto Group Corp., Techos y Más Inc., Multitechos PR and Impacto Urbano Inc.

Additionally, DACO initiated processes to impose fines on businesses with repeated non-compliance or that owe excessive amounts to consumers. Under that criterion, the agency issued orders to show cause and a hearing summons to: New Millenium Construction Corp. and Jorge Ríos Ortiz, Euro Boutique Inc., United Surety & Indemnity Co., Carlos Padilla Car Companies (DBA Car Store Inc.), Radames Burgos, and Wood Finish Shop. In those cases, DACO expects to recover $231,962 to benefit consumers.

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