Emergency response company formed

By John McPhaul


With an investment of $200,000 and the creation of 15 new jobs, Prime Restoration Services (PRS) is the first company in Puerto Rico to provide specialized services in response and immediate restoration to natural disasters such as hurricanes, earthquakes, fires and pandemics.

The company, located in Ponce, also offers the industrial sector consulting on risk prevention and mitigation, and training focused on health and safety, said Roberto Duque, director of operations at PRS.

“In 2017, Puerto Rico experienced great devastation and losses due to the impact of Hurricane Maria and since December 2019 the earth has not stopped shaking, causing chaos and devastation in the southwest region,” said Duque, a specialist with more than 25 years’ experience in rapid response, rescue and security. “Given the continuous seismic activity that we are experiencing, the emergency we are facing with the COVID-19 pandemic and in the face of the hurricane season, Prime Restoration Services comes to provide 24/7 services for the recovery, restoration and cleaning of infrastructures or the environment due to natural disasters.”

With certified and experienced emergency response personnel, sophisticated equipment, a stocked warehouse, and a mobile unit equipped to handle emergencies, PRS offers business and residential rehabilitation services.

The company’s emergency hotline, 787-232-6135, is available 24 hours to respond to unforeseen situations or disasters. “Upon receiving a call, trained personnel will record the information and notify the operations director of the situation,” Duque said. “Once the data is confirmed, the response team will be activated to attend to the emergency.”

Disaster recovery services include cleanup, damage repair and water restoration; repair and restoration of fire damage; remediation of mold and restoration; cleaning and restoration of damage caused by storms and hurricanes; and commercial and industrial services.

RMS also provides cleaning and pollution mitigation services due to spills of hazardous materials, such as dangerous chemical substances, biological agents and liquid fuels, as well as the emanations or losses of dangerous gases into the environment.

Specialized services provided by RMS in the industrial sector also include risk mitigation and prevention, as well as preventive surveillance services for rescuers.

“We not only have as our goal the restoration of infrastructure and properties, but we also want to restore pride and hope to our communities in the face of the continuous onslaught of natural or environmental emergencies,” Duque said.

PRS is supported by its parent company, Prime Janitorial, a company specialized in disinfection and sanitation services for hospitals, industries and businesses.