• The San Juan Daily Star

Gov’t launches digital platform for streamlining transactions

Enrique Volckers Nin, CEO of the Innovation and Information Office

By The Star Staff

The island government announced Tuesday the launching of the Online Access Electronic Identification (IDEAL) platform, whose purpose is to streamline transactions with agencies.

The announcement was made by Gov. Pedro Pierluisi Urrutia and Enrique Volckers Nin, CEO of the Innovation and Information Office, known as PRITS.

IDEAL is a digital tool that connects public agencies, eliminating bureaucracy and streamlining the government processes of citizens and merchants when submitting applications for certifications, services, hiring and even permits.

Pierluisi said that IDEAL, which is part of the government’s public technology policy, as established in Executive Order 2021-007 of Feb. 4, 2021, relieves the individual of the responsibility of going from agency to agency seeking certifications that the state already has in its possession, by consolidating and digitizing the documents.

“With the IDEAL interoperability application, the administrative obstacles are terminated once and for all, since the government will not ask the citizen for documents that it has in its possession at the time of making a transaction,” the governor said. “People have no time to waste and in my administration we have set out to be more efficient and effective. This system adjusts to the needs of citizens, public administration, society and the economy.”

Völckers Nin noted that, in its first phase, IDEAL will connect, starting Tuesday, operations between the Treasury Department, Transportation and Public Works Department, Administration for the Support of Minors, Labor and Human Resources Department, Puerto Rico Police Bureau, State Insurance Fund Corp., Municipal Revenue Collections Center, Department of State and General Services Administration. The project is being worked on in phases, so in the coming months other agencies will be included in the availability of services.

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