• The Star Staff

Internal Revenue offices reopen. Here is how it will work

By John McPhaul


Treasury Secretary Francisco Parés Alicea announced on Wednesday the reopening of the Internal Revenue Collections offices around the island, by appointment, and urged citizens to continue using online services through the Internal Revenue Unified System (SURI by its Spanish acronym).

“We started face-to-face services gradually, only with the opening of the 27 communities around the island. We will attend to the public by appointment, respecting the Executive Order of Governor Wanda Vázquez Garced, who maintains the requirement of distancing to prevent the spread of COVID-19, and following internal security protocols,” the Treasury secretary said in a written statement.

Parés Alicea noted that the majority of the collection offices will operate between 8 a.m. and 3:30 p.m. from Monday to Friday and citizens should make their appointments by phone, specifically in the offices where they will carry out the transaction. The Collections Directory, which includes physical addresses, hours and telephone numbers, is available on the website www.hacienda.pr.gov.

“We will be offering regular transfer services, sale of stamps and vouchers, payment of fines and receipt of payment plans for traffic fines, among other things, at scheduled appointments,” the Treasury chief said. “This system will be maintained as long as the state of emergency declared for the coronavirus continues.”

In accordance with the provisions of the executive order, the use of masks will be required at all times, and as part of the precautionary measures, the visitor’s temperature will be taken with an infrared thermometer and hand sanitizer will be offered to all visitors.

Also, in this first opening phase, the entrance of a single person per appointment will be allowed. This measure will be made flexible only with those people who require the assistance of another person in order to go to the office, whether due to some physical disability or other health condition that justifies it.

Parés Alicea urged citizens to continue using online services through SURI, which include requesting debt certifications and filing of returns; making multiple payments such as estimated, deferred, extension and others; requesting an extension to file the income tax return; filing and amending returns; and determining reinstatement status, among others.

He added that the central post office in San Juan and the Filing Section of the Tax Processing Bureau are offering services from Monday to Friday from 8 a.m. to 1 p.m.

“The service of these two areas is very important, especially during this month, when the period for filing the Income Tax Return for taxable year 2019 expires on the 15th,” Parés Alicea said.

In the post office at the Intendente Ramírez building, no appointment will be required, but to enter the area visitors must wear a mask and respect physical distancing while waiting for service.

The 2019 tax returns that must be filed on paper will be received, as determined in the Internal Revenue Information Bulletin 20-04, as well as the income tax returns for 2018 and previous years.

Parés Alicea said the Filing Section of the Tax Processing Bureau will also provide services by appointment, which may be requested by calling (787) 721-2020, extensions 2212, 2200 and 2216.

Taxpayers may make their request for copies of returns, request a copy of Relief of Inheritance and Donations, and manual correction will be made to the Income Tax Return Form Certification.