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  • Writer's pictureThe San Juan Daily Star

Liberty reports 85% of mobile customer migration completed

By The Star Staff

The telecommunications company Liberty announced on Tuesday that it is in the final stretch of its mobile customer migration process, which it says is 85 percent along.

Eduardo Díaz Corona, senior vice president and general manager of Liberty, anticipated that the migration process will be satisfactorily completed between March and April.

“Our technicians have worked tirelessly to solve the technical challenges and we have made great strides,” Díaz Corona said in a written statement.

The official said the migration has been an effort to modernize and improve Liberty’s mobile service network, offering customers better roaming coverage and more personalized service. Even though most customers have migrated seamlessly, some have experienced service interruptions.

Referring to an ongoing investigation by the Puerto Rico Telecommunications Bureau, Díaz Corona said Liberty has been cooperating since the beginning of the investigation in November and will continue to do the same.

Liberty has issued recommendations for customers who have not yet completed the transition, such as updating the operating system of their devices, restarting their mobile devices or, in some cases, changing the SIM card.

Once the migration process is complete, Liberty customers will be able to enjoy simplified billing and more efficient account management, the company said.

Liberty recommends that customers keep their devices up-to-date and follow instructions specific to brands like Samsung. In addition, the mobile messaging application WhatsApp has been made available to communicate in the event of a service interruption.

For more information or assistance, customers can contact Mobile Customer Service at 1(833) 641-3035, visit a Liberty store, contact WhatsApp at (787) 355-3535, or for those still pending migration, call 611 or 1(800) 331-0500.

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