By The Star Staff
LUMA Energy this week submitted its performance metrics report for the second quarter of fiscal year 2025 to the Puerto Rico Energy Bureau. The report from the private operator of the island’s electric power transmission and distribution system highlighted significant improvements in customer service and safety between Oct. 1 and Dec. 31, 2024 -- despite, it said, facing challenges from the mismanagement and operational failures of the previous company.
Additionally, the report showcased considerable progress in battery storage and the adoption of renewable energy, LUMA stated.
“LUMA continues to make real and measurable progress in multiple key areas while remaining focused on improving the electrical system every day,” LUMA President and CEO Juan Saca said. “Our most recent report demonstrates, once again, the undeniable fact that LUMA’s team of more than 4,000 employees is making significant strides in building a better energy future for the 1.5 million customers we are privileged to serve.”
LUMA said it has continued to enhance its performance and make progress in key areas during the second quarter of fiscal year 2025, aiming to build a more reliable, resilient and customer-focused electrical system.
The firm connected 9,900 new customers with solar panels this past quarter, adding 87 megawatts of clean, renewable energy to the grid.
LUMA also connected some 176,600 kilowatt-hours of new battery storage capacity in the quarter, which improves power delivery during peak demand hours and lowers fuel costs for customers.
The grid operator stated that it has enhanced the customer experience both over the phone and in person. Call wait times improved by 28% compared to the first quarter of fiscal year 2025, and in-person wait times decreased by 21%, bringing them to less than 7.5 minutes.
LUMA also reduced the Occupational Safety and Health Administration severity rate, which measures the average number of days lost per incident, by 8.3% compared to the previous quarter.
To date, LUMA has installed more than 9,900 automated distribution devices across the island to improve service reliability and minimize the impact of interruptions. The devices have prevented more than 262 million minutes of customer service interruptions since the program launched in July 2023. In the past quarter alone, the devices prevented 67.5 million minutes of service interruptions, thereby lessening the impact on LUMA customers.
“We encourage all of our customers and stakeholders to review our most recent quarterly metrics report to see the concrete evidence of the progress our team at LUMA is making every day,” Saca said. “These meaningful metrics once again demonstrate our commitment to transparency regarding the progress and challenges we face.”
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