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Qatar offered fans free World cup trips, but only on its terms


Qatar will welcome fans from every corner of the world this month. Some will get special attention.

By Tariq Panja


It is an offer good enough to make any soccer fan stop and listen. Free flights to the World Cup. Free tickets to matches. Free housing during the tournament and even a bit of spending money.


But the offer comes with a catch.


The hand-picked fans who accept this trip of a lifetime — financed by Qatar, the host nation of this year’s World Cup — will be required to abide by contracts that will require them to sing what they’re told to sing, to watch what they say and, most controversially, to report social media posts made by other fans critical of Qatar.


Yet despite those rules, hundreds of supporters have signed up.


The invitations went out in late September, and targeted some of the most well-connected and well-known fan leaders backing the 32 teams headed to the World Cup. A Dutch fan told the broadcaster NOS that he had agreed to vet other supporters from the Netherlands. A board member from the American Outlaws, the biggest U.S. supporters group, agreed to take part, and then helped sign up fellow members and others.


On Thursday, the Outlaws’ member, who accepted an earlier trip to Qatar that was part of the program, said he had decided weeks ago not to accept free travel or housing from Qatar at the World Cup.


Fans from all of FIFA’s confederations, meanwhile, have accepted the offer; dozens have already traveled to Qatar at least once for luxurious pre-World Cup visits. Those, too, were paid for by tournament organizers.


Other fans, though, have declined. The conditions attached to the offer, one French fan told Le Parisien, felt like a step too far. “Despite the appetizing side of the dish, I preferred to stay true to my values,” said Joseph Delage, a member of a prominent French supporters group.


Qatar’s offer, which came out of a fan engagement program started in 2020, is the first time a host nation has paid for groups of fans from all the competing nations to attend the World Cup. But it is not the first time Qatar has worked to fill stadiums with friendly voices; in 2019, migrant workers and schoolchildren were enlisted to fill empty seats at the world track and field championships in Doha.


In exchange for their World Cup perks, this year’s fans — as many as 50 from each country — will be required to perform in a ceremony before Qatar opens the tournament against Ecuador on Nov. 20. Organizers have dedicated five minutes of that celebration to a fan-themed segment that will require the beneficiaries of Qatar’s generosity to perform a chant or song specific to their country, selected not by them but by tournament organizers.


Representatives of Qatar’s World Cup organizing committee, the Supreme Committee for Delivery and Legacy, tried this week to play down the requirements explicit, and implicit, in the offer. “There is no obligation to promote or do anything,” Ahsan Mansoor, the fan engagement director for the 2022 World Cup, said in an interview.


But a closer look at the terms of the relationship revealed that chosen supporters are encouraged to do just that, and also to amplify messaging from the organizers to support the World Cup “by ‘liking’ and re-sharing third-party posts.” At the same time, according to documents and contracts reviewed by The New York Times and authenticated by multiple fans, participants are warned that although they are not being asked to be a “mouthpiece” for Qatar, “it would obviously not be appropriate for you to disparage” the country or the tournament.


The fan leaders have also signed up to be on the lookout for such negativity in comments on their posts; a clause in the code of conduct asks that they “report any offensive, degrading or abusive comments” to the organizers. Where possible, the code says, they should supply screenshots of any offending posts.


Those who breach regulations are warned that they could be dismissed from the program.


“At best they’re volunteers for the World Cup and at worst they’re a mouthpiece for the Supreme Committee,” said Ronan Evain, the executive director of Football Supporters Europe, an umbrella organization of fan groups that is recognized by European soccer’s governing body, UEFA. In the dozen years since Qatar was awarded the World Cup, the country has taken pains to shape and defend its national image amid corruption claims, environmental concerns and human rights issues.


The program to sign up fans as de facto ambassadors appears to have begun in 2020, when the Supreme Committee reached out to national federations around the world and asked to be put in contact with leading fan groups to better understand the needs of visitors. Qatar, which has almost no tradition of hosting major sporting events and little in the way of a domestic fan culture, was grappling with a complex task: how to create a tournament experience that would feel authentic to visiting supporters, but also one that fit within the cultural norms of Qatar, a conservative Muslim nation.


Most federations complied on that understanding. A U.S. Soccer spokesperson said that it had received a request from World Cup officials looking to connect with fans, and had used it to open a dialogue with its own supporters groups, but that the federation had played no role in selecting individual fans for the World Cup trips. Other federations either supplied contacts to high-profile fan groups or, in the case of England, engaged by placing a sign-up form on behalf of Qatar’s World Cup committee on the website of its official fan club.


England’s federation said it found out about the program offering fans expenses-paid trips to the tournament from news media reports.


“We were told this was an opportunity to engage with fans from all competing nations to ensure that the voice of supporters was clearly heard in the planning for the World Cup, and that many international football associations were being approached,” England’s Football Association said in a statement. The FA said that since posting a link to connect fans with Qatari organizers, “we have had no more involvement with the scheme, and no sight of the ‘code of conduct’ or any of the terms and conditions of involvement.”


Over the past two years, though, the program quietly expanded. Fan leaders were flown to Qatar for meetings with World Cup organizers keen to hear what supporters in their nations expected from the tournament, and then sent home armed with information about what to expect in Qatar. They were treated to first-class hospitality, according to members who took part in the trips, and many posted social media content and posed for photos promoting the program.


“If you are an influencer receiving support or paid by brand you should have to disclose it,” said Evain, the European supporters group representative. “What we saw around the Arab Cup last year was European fan leaders who were not disclosing these ties with the Supreme Committee.”


World Cup organizers defended the offer to fans as nothing more than recognition for the time they have provided to help Qatar understand and prepare for a foreign influx unprecedented in its history.


“They don’t have any formal or contractual association with the World Cup, and they are not ambassadors for it,” said Mansoor, the head of the fan program. All they are required to do, he said, is take their place at the opening ceremony.

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