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They wait hours to withdraw cash, but most ATMs are empty


By Richard C. Paddock


The customers, desperate for cash, began lining up at the ATM at 3:30 a.m. By dawn, the queue had swelled to more than 300 people. By noon, when temperatures had reached 100 degrees, many were still waiting, hoping this would be the day they could finally withdraw money from their own bank accounts.


Since the military seized power in a coup six months ago, Myanmar has been crippled by a cash shortage. To help prevent a run on the banks, randomly selected ATMs are stocked with cash daily, and withdrawals are capped at the equivalent of $120.


The economic fallout has had sweeping consequences. With cash in short supply, depositors cannot withdraw their savings, customers cannot pay businesses, and businesses cannot pay their workers or creditors. Loans and debts go uncollected. The value of the kyat, Myanmar’s currency, has tumbled 20% against the dollar.


Fewer than 100 ATMs now have cash each day across the Southeast Asian nation. Currency hoarding has become widespread, and many businesses will accept only cash, not digital bank transfers.


A new breed of currency brokers has sprung up to provide cash in exchange for online transfers at a cost of 7%-15%. In effect, Myanmar now has two values for its money: a higher value for cash and a lower value for online funds. Experts warn that the country is plunging into a full-blown financial crisis.


“At the moment, everything is frozen,” said Richard Horsey, a senior adviser on Myanmar for the International Crisis Group. “This is a deep, deep economic crisis. It’s a confidence issue — confidence in the regime, the banks and the economy.”


Myanmar’s economy began to expand about a decade ago, when the generals relaxed their grip on the country after nearly 50 years of military rule. That progress has quickly been undone by the military’s return to power in February.


Confidence in the government and private banks has evaporated with the coup and the killing of at least 945 people, most of them shot by soldiers during demonstrations.


An anti-coup protest movement and general strike have paralyzed much of the economy, including closing nearly all of the country’s bank branches in the first months after the military takeover. Missteps by the junta, such as restricting online payments, have contributed to the crisis.


In mid-March, the regime tried to stifle the civil disobedience movement by shutting down the mobile internet. But this blocked cellphone bank transfers, a popular — and cashless — way of making payments.


“When banks were closed, there was a general fear of not being able to get cash,” said Vicky Bowman, director of the nonprofit Myanmar Centre for Responsible Business and a former ambassador to Myanmar from Britain. “Then the government made it worse by turning off the mobile internet. That further increased the desire to have cash.”


The account holders at the Kanbawza Bank branch in Mandalay made a lucky guess when they lined up before dawn. Workers arrived late that morning and loaded the machine with kyat. The first 38 people in line got money. When Ma May Thway Chel, the 39th customer, reached the ATM, it had run out.


“I feel like it’s a curse just being a Myanmar citizen,” she said. “Mostly, I’m wasting my time at the ATM, but there is no other choice.”


In rural areas, where cash is even scarcer, some farmers have turned to barter, trading food they grow for other kinds of food or for services like medical care, as the country faces a surge in coronavirus cases and the collapse of the health care system. Urban dwellers go online offering to trade items like motorbikes or cameras for oxygen.


A spokesperson for the junta, Gen. Zaw Min Tun, blamed the financial crisis in part on the loss of trade because of pandemic border closings but suggested that the cash shortages would be resolved this month.


German company Giesecke+Devrient, which had supplied Myanmar with materials for printing money, halted all shipments in March because of the military’s violent crackdown against civilians. But crisp new bank notes printed on slightly different paper — believed to be from China — began appearing in circulation in June.


Officials in Myanmar confirmed the Central Bank has started printing new money but said they do not expect it to worsen the country’s financial troubles.


“It is true that the Central Bank is printing new bank notes,” said its vice president, Win Thaw. “But it is not undisciplined. It is calculated according to monetary policy and fiscal policy to prevent inflation.”


It is unlikely that the junta can print its way out of its economic predicament, said Hein Maung, an economist and former researcher at an economic policy think tank in Yangon. He predicted that the financial crisis will grow more severe in the coming months.


“The value of Myanmar’s currency is going down, but it hasn’t hit bottom yet,” he said. “The crisis can only be resolved with political change.”


One goal of the withdrawal restrictions is to reduce the amount of cash reaching the pro-democracy protest movement. Banks, like the ATMs, sharply limit the number of teller withdrawals and cap the amount at the equivalent of about $300. People who are sent money by U.S. company Western Union also have trouble collecting that money.

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