LUMA launches new WhatsApp channel to expand communication with customers

By THE STAR STAFF

LUMA Energy has launched a new WhatsApp channel (https://shorturl.at/njoWu) where it will share frequent updates on work being carried out across the island, as well as other relevant information to keep customers informed.

Through this platform, residents will be able to quickly and directly access information on planned upgrades, modernization projects, infrastructure maintenance, scheduled outages related to system improvements in each municipality, operational progress, and other service-related updates.

“We want to get even closer to the customers we serve. This channel will allow us to maintain more open, accessible, and real-time communication with our communities, showing the progress of the work being done daily to build a more reliable, resilient, and modern electrical grid for Puerto Rico,” said Ivette Rodríguez, Brand and Communications Director.

Content to be shared regularly will include updates on planned improvements and ongoing work, information on reconstruction and modernization projects, notices of scheduled outages for system upgrades, photos and evidence of work progress, customer recommendations and useful tips, and emergency preparedness and electrical safety information.

The initiative is part of LUMA’s ongoing efforts to increase transparency and keep the public informed about actions being taken to improve the reliability and resilience of the island’s electrical system.